Drive sales through service magic:

Implement sales skills in your restaurant

Do you think sales happen through magic? In a sense, you are right, because you create magic through your positive impression of the restaurant's food and service.

Management and employees need to drive sales. Your service staff is your main salesperson. Kitchen staff should actively provide quality food to your guests. Management needs to keep these two areas up and running and ensure that each customer's atmosphere is a positive experience. We believe that there are two key projects that keep employees on track and proactive: “WOW Service Steps” and “Forward Alley Rally”.

First, each server must be aware that they are sales people, and they will create more tips and happier guests through the sales menu. This means that each server must know the internal and external menus. This is achieved through proper server training and manager motivation.

How many times have you…

Restaurant management tips for a smooth running restaurant was originally published on Spring